Privacy policy

Last updated: 24.10.2025.

Hugo Writes (“company,” “we,” “us,” or “our”) operates the Hugo Writes website and related services (collectively: the “Services”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our Services.

By using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services immediately.

1. Data Controller

Naratour d.o.o., Kurirski put 26, Rijeka, Croatia, EU

2. Information We Collect

We collect information in two main ways: information you provide directly and information collected automatically.

Information You Provide Directly

• Account Details: Name, email address, and password when creating an account.

• Legal basis: Consent / Contract

• Reason: Necessary to create and manage your account, provide access to the Services, and fulfill contractual obligations.

• Content Submissions: Text and prompts uploaded or processed through Hugo Writes.

• Legal basis: Contract / Legitimate Interest

• Reason: Required to provide the core functionality of the Services, including processing and delivering text outputs.

• Payment Information: Securely processed via our payment providers; we store purchase ID's

• Legal basis: Contract

• Reason: Necessary to process payments and manage subscription services.

• Support Requests: Messages, files, or feedback sent to our support team.

• Legal basis: Legitimate Interest / Consent

• Reason: To provide customer support, resolve issues, and improve the user experience.

• Analytics Data: Pages visited, time spent, feature usage, and interactions.

• Legal basis: Consent / Legitimate Interest

• Reason: To analyze usage, improve functionality, optimize user experience, and make data-driven decisions.

3. How We Use Your Information

Your information is used to:

• Provide, operate, and maintain the Services, including processing your text and managing your account.

• Improve functionality, performance, and usability through analytics, testing, and optimization.

• Communicate with you regarding technical issues, product updates, or account notifications.

• Personalize your experience, e.g., remembering preferences or suggesting features.

• Comply with legal obligations, enforce Terms of Service, and protect rights, property, or safety.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. Information may be shared in limited circumstances:

• Service Providers: Trusted partners (e.g., hosting, analytics, payment processors) under confidentiality agreements.

• Legal Requirements: When required by law, court order, or to protect rights, safety, or property.

• Business Transfers: In connection with mergers, acquisitions, or reorganizations, your data may be transferred as part of the business assets.

All sharing is conducted in compliance with GDPR, CCPA, and similar data protection laws.

5. Data Retention

• We retain personal information only as long as necessary to provide the Services or meet legal obligations.

• Users may request deletion of their account and associated data at any time by contacting hello@hugowrites.com.

• Backups may retain data for up to 4 weeks, solely for system recovery purposes.

6. Cookies and Tracking Technologies

We and our analytics providers use cookies and similar tools to:

• Keep you signed in

• Save preferences

• Analyze usage patterns and improve functionality

You may manage or delete cookies through your browser settings. Disabling cookies may limit some features.

7. Third-Party Links and Integrations

Our Services may link to external websites, apps, or integrations. We are not responsible for the privacy practices or content of third-party services. Review their privacy policies before sharing personal information.

8. Data Security

We implement industry-standard security measures, including encryption, secure hosting, and access controls. However, no system can guarantee complete security. Users should use strong passwords and keep account credentials confidential.

9. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal data we hold about you

• Correct or update inaccurate information

• Request deletion of your data

• Withdraw consent for certain data processing

• Request data portability

To exercise these rights, contact hello@hugowrites.com. We may verify your identity before processing requests.

Additionally, you may:

• Update or delete account information in your profile settings

• Unsubscribe from marketing emails (essential service emails cannot be unsubscribed)

• Control cookies through browser settings

10. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a child has provided information, please contact us and we will delete it.

11. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your residence, including the United States and EU member states. We use standard contractual clauses and safeguards to ensure your data is protected. By using our Services, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. The most current version is always available on our website with the “Last updated” date. Continued use of the Services constitutes acceptance of any updates.

14. Contact Us

For questions, concerns, or requests regarding your data or this Privacy Policy, contact: hello@hugowrites.com